Operations & service delivery

Delivery of operations is changing rapidly with the use of digital inputs allowing the development of forecasting tools and rapid understanding of different operating models. We can use these approaches to diagnose and support existing operations or plan future operating scenarios, for example for rail franchise bids or wider bus and light rail/streetcar service developments and enhancements.

Improving operations and delivery of services to customers is at the forefront for all transportation operators. Our team can thoroughly assess complex operating models and analyze what is working and where improvements can be made. The application of digital data and operational modeling tools allow us to assess multiple scenarios maximizing the benefit to customers and potentially reducing operating costs.

We can bring a wide understanding of worldwide markets and approaches, deploying learning across modes and continents. Our approach brings together demand and revenue forecasting with cost modeling and alternatives development, allowing us to diagnose, understand and forecast the impact of operational changes at the strategic and detailed levels of our clients’ businesses.

We also have a deep understanding of the unique federal cost sharing and funding formula programs in the US, including the PRIIA 209 and 212 Cost Methodology Policies for state-supported intercity and Northeast Corridor passenger rail services, respectively, and those programs funded through the Federal Transit Administration (FTA). Therefore, we can provide optimal solutions that address the unique costing and funding requirements of each of these programs.

How we can help you

We work with a range of partners including transit agencies, commuter and intercity railroads, operating companies, new market entrants, departments of transportation, passenger advocacy groups and developers. We work at both the strategic level developing policy and guidance, and the tactical level diagnosing and resolving deployment problems. Our core offer includes: